Frequently Asked Questions
Find answers to the most commonly asked questions
How does the FLOSS Discount Dental Plan work?
The Floss Dental Plan gives you access to savings on a variety of dental services. Program highlights include:
- No waiting periods
- No claim forms to submit
- No deductibles or maximums
- No age restrictions for subscribers
- Guaranteed plan acceptance
- Access to a network of FLOSS dental providers
When joining the FLOSS Dental Plan you will receive ID card(s) a break-down of the discounts, and a description of services/disclosure form. If you are FLOSS Dental Plan member login to your membership account. If you would like to become a member, click the Join button at the top of this page.
Is the FLOSS Dental Plan insurance?
No. It is NOT INSURANCE. It is a discount program providing access to a discounted fee schedule negotiated by The CDI Group, Inc. Save on dental care such as cleanings, examinations, x-rays and more. Participants are responsible for paying the provider for services received.
Can I be denied participation in this program?
No. There are no restrictions on participation, regardless of your age or conditions which existed prior to your enrollment.
What if I already have insurance?
The program provides discounts for services that may not be covered by your insurance. This program can be used alongside your existing insurance plan to potentially reduce out-of-pocket expenses.
You can also use the program for additional savings on treatments not included in your current benefits. If you have dental insurance, you should contact your insurer to see what benefits will be paid.
Who can sign up?
All individuals, domestic partners, dependents, and family members may sign up. If you sign up for “Family,” all members of your immediate family currently living in your household can take advantage of the discounts. Any new family members can also be signed up.
If you sign up for “Individual” and want to sign up family members later on, please login to your account and click the Upgrade Your Plan button. Please refer to the Description of Services and Disclosure Form for more information.
How do I start using my FLOSS Dental Plan?
Eligibility for the plan begins when payment for the plan is successfully processed. You may begin using your plan immediately. Once your cards are printed or received, contact one of the participating providers and schedule your appointment.
How do I get additional membership ID cards for my family and/or replacement cards?
FLOSS Plan members can login to their account. Within the Membership Services page you can re-print membership cards and even upgrade to add-on additional members. If you do not have access to a computer or a printer you can call us toll-free at (800) 874-1986 to request additional ID cards and/or replacement cards.
How often can I use the program?
You may use the program as often as you wish. There are no limits on how often you and your family can use the program as long as your membership is effective.
Am I required to pay the provider when I receive services?
Yes, payment is due at the time of service, unless you have made alternative payment arrangements directly with the provider. All payments and services are between the specific Dentist and Patient with no implied or express warranty from The CDI Group, Inc. The CDI Group, Inc. does not pay for services.
What if a participating provider does not recognize my program card?
Simply ask the office staff to call our toll-free number at (800) 874-1986 listed on your ID card, and a Customer Service Representative will be happy to provide the necessary information. Our office hours are Monday through Friday, 8:00 a.m. – 7:00 p.m. CST.
How can I find a participating provider in my neighborhood?
Use our online Provider Search. Or call us toll-free at (800) 874-1986 to find participating FLOSS provider near you.